Complaint Investigation Report

The investigation revealed the following:

Allegation: Licensee did not ensure written notice of rate increase was provided to residents in care

On 5/29/25, LPA Felisa Shirley reviewed C-1’s facility file. During file review, LPA Shirley observed the Admission Agreement for C-1 for the 2025 year, which was signed by C-1 on 1/1/25. During review of the admission agreement, LPA Shirley observed section, Notice of Rate Change, which states, “If rates are increased, the resident or authorized representative will be given at least 30 days written notice of the change. However, residents whose care is funded at rates prescribed by government funded programs may have the basic rate change effective on the operative date of any rate change made of that program without notice.” The Administrators interview confirmed that C-1 is enrolled in Assisted Living Waiver, (ALW). Per file review, C1 is participating in ALW. LPA reviewed PIN 24-13-CCLD issued, 11/18/24 stating Amount payable for Basic services $1420.07 effective 1/1/25.

LPA interviewed staff, staff 1 – staff 6 (S-1 – S-6). LPA asked, does the Licensee ensure that written notices of rate increases are provided to residents in care. Of those interviewed 4 out of 6 stated yes, and 2 did not know. LPA interviewed client 1 – client 6 (C-1 – C-6). LPA asked clients, does staff ensure that written notices of rate increases are provided to residents in care. Of those interviewed, 4 out of 6 answered yes, and 2 answered no.

Based on records review, interviews and observations, LPA did not find sufficient evidence to support the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.