Complaint Investigation Report

10 out of 10 clients interviewed denied being hit by staff, denied witnessing staff hitting clients and denied hearing other clients complaint that staff are hitting clients, client C3 stated “I have been here 8 months now and I know what’s going and no staff is hitting clients here.” Regarding the allegation “Staff hits clients in care.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: “Staff yells at clients in care.” During today’s interviews, the administrator and 5 out of 5 staff interviewed denied yelling at clients, denied witnessing staff yelling at clients and denied receiving complaints about staff yelling at clients, staff S1 stated “Sometimes I need to talk louder if I’m talking to a client who is hard of hearing or when both of us are wearing masks.” 10 out of 10 clients interviewed denied being yelled at by staff, denied witnessing staff yelling at other clients and denied hearing other clients complaint that they were being yelled at by staff. Client C3 stated “No, the staff are nice, sometimes they have to talk louder to get understood when there is loud music being played or they need to give instructions to the people here. Regarding the allegation “Staff yells at clients in care.”: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: “Staff did not safeguard client's personal property.”, it is alleged that staff are stealing properties from client’s rooms. During today’s interviews, the administrator and 5 out of 5 staff interviewed denied receiving complaints about staff stealing clients personal property, staff S2 stated “Recently, one of the clients complained that someone stole their clothes and I notified the Aaron, the same day we found them in the laundry room.” 9 out of 10 clients interviewed denied being stolen from, denied witnessing other clients being stolen from and denied hearing other clients complain that they were being stolen from by staff. Client C3 stated “Sometimes when clients want something, they claim that someone stole it from them.” Client C8 stated that “Someone took my driver’s license, credit card and scooter, I don’t remember where or when it happened.” Regarding the allegation “Staff did not safeguard client's personal property” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.