Complaint Investigation Report

This report supersedes the report created 06/18/26 and the findings will remain unchanged.

Staff do not provide quality food to clients.

The details of the complaint alleged that facility is serving frozen foods, waffles and eggs every day to clients in care.

On June 3, 2026, during the records review, the Department observed copies of the facility’s menu for the month of November 2025. The Department noted that the facility offers a variety of food items, and the total daily diet appeared to be of the quality and in the quantity necessary to meet the needs of residents. The menu reflected meals consistent with the Recommended Dietary Allowances established by the Food and Nutrition Board of the National Research Council. All food items were observed to be selected, stored, prepared, and served in a safe and healthy manner.

On April 9, 2026, during a health and safety check of the facility, the Department observed that the kitchen was clean, sanitary, and organized. Food items observed were well-prepared, properly stored, and not expired. The facility maintained a sufficient supply of perishable and non-perishable food, and documentation reflected that weekly food deliveries were occurring as scheduled.

On June 23, 2026, during the interviews with clients in care (C#1-C#8), (8) out of (8) stated that the food served at the facility is “okay” and reported that they are typically served meat, vegetables, and rice or potatoes, with no concerns expressed regarding food quality.

On April 9, 2026, during the interviews with facility staff (S#1-S#11), (7) out of (4) stated that they think the facility is providing a variety of quality food to clients in care.

Staff do not assist residents with ambulating.

The details of the complaint alleged that facility staff is not assisting (C#9) ambulating.