Complaint Investigation Report

Staff do not prevent residents from using illegal drugs inside of facility

The details of the complaint alleged that facility staff are not preventing residents from using illegal drugs inside the facility.

On 12/29/2025, during the investigation conducted by the Investigations Branch (IB), they conducted interviews, and reviewed facility records. Evidence showed that multiple clients (C#1-C#4) used illegal substances while residing at the facility. Facility staff and the administrator were aware of ongoing drug use, and staff had confiscated pipes and observed residents under the influence, yet the facility did not enforce its own drug-use policies, did not issue required written warnings, and did not conduct room searches as outlined in the Resident House Rules. The facility administrator (A#1) acknowledged knowing about drug use but did not take corrective action consistently with facility policy.

Staff do not prevent residents from smoking inside of facility.

The details of the complaint alleged that facility staff are allowing residents to smoke inside the facility.

On 12/29/2025, during the investigation conducted by the Investigations Branch (IB), the investigation determined that residents smoked inside their rooms without effective intervention by facility staff. Multiple caregivers (S#1-S#6) reported observing residents smoking substances, including marijuana and crack cocaine, inside their rooms. Housekeepers (S#7-S#10) also reported that clients frequently smoked in their rooms and that drug use was more prevalent in certain hallways. Although the facility’s House Rules prohibit smoking and allow staff to search for belongings, staff reported that room searches were not conducted and that enforcement was inconsistent.