Complaint Investigation Report

Regarding Allegation #1: Staff are withholding the residents’ money.

It is being alleged that staff did not return money to R1. During the investigation LPA Calderon toured the facility with S1 and noted no negative interactions between staff and residents. LPA Calderon noted S1 giving money to residents. LPA Calderon reviewed physician reports (dated 10/22/2025), needs and service plan (dated 10/08/2025), incident reports (dated 10/20/2025). LPA Calderon reviewed R1 records and R1 had health issues. Reviewed incident reports, R1 requested to be taken to the hospital for unknown reason and then refused to be transported to the hospital. Reviewed LIC405 (dated 02/01/2025 to 10/24/2025) indicates that starting balance was $2642.30 and ending balance was $8004.93. There are deductions and deposits in the account. R1 requested a copy of R1 account on 09/30/2025 ,10/20/2025 and 10/24/2025. S1 deny the allegation and states that R1 has access to R1 money. R1 indicates that R1 and S1 came to an agreement and R1 was given paperwork showing an account of R1 money. 10 out of 11 residents deny the allegation.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegation of “staff is withholding the resident’s money” is found to be UNSUBSTANTIATED.