Complaint Investigation Report

The investigation revealed the following: Regarding the allegation “Facility's call button is inaccessible to clients in care” it is being alleged that call buttons are unreachable to clients in care. 1 out 11 client interviews indicated that their call button is inaccessible to them. LPA observed the following: Client 10 (C10) has physical disabilities and due to their disability, they are unable to reach the call button. Moreover, there is a piece of furniture blocking the passageway for C10 to reach the call button. Regarding the allegation “Facility's call button is inaccessible to clients in care,” the preponderance of the evidence standard has been met therefore the allegation is substantiated.

Deficiencies cited based on LPA observation and interviews conducted in accordance with the California Code of Regulations, Title 22. An exit interview was conducted, and a copy of this report was left with the Administrator Assistant along with their appeal rights.