Complaint Investigation Report

During todays visit 4 out of 4 staff interviewed did not have any concerns regarding loud music with explicit content being played at the facility, staff S1 stated "Some clients do like to have their music loud in the mornings but all of them cooperate when I request them to lower the volume. Most of the music I hear is old school music and nothing explicit." Staff S3 stated, "Clients do play music from their cellphones, the music will sound loud when your near but its barely noticeable from a distance and since most of them use Youtube to play music, all the explicit contents are already filtered out." During todays visit, 9 out of 10 clients interviewed did not have any complaints regarding loud music with explicit content being played at the facility, Client C2 stated "I like playing R&B music, but it does not have explicit content and I don’t really play my music that loud." Client C5 stated "Some people like rap music, some like rock, some like country but never too loud or so explicit that it becomes annoying. Regarding the allegation; “Staff not providing residents with a comfortable environment.” although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited. An exit interview was conducted, and a copy of this report was provided.