Complaint Investigation Report

The complaint alleged that staff yelled at a resident, R1. On July 16, 2026, the department interviewed the Administrator (A1), who denied the allegation and stated that the facility provided in-service training on clients' personal rights and ensured that no staff member would yell at a resident, including R1, for any reason.

During the same investigation, the department interviewed five staff members (S1-S5), all of whom denied the allegation and stated that they had never witnessed any staff member yelling at residents. Furthermore, none of the staff members reported that residents, including R1, had indicated any instances of being yelled at.

The department also interviewed ten residents (R2-R11), all of whom denied being yelled at by any staff member. In fact, some residents jokingly said they were the ones who tended to yell at the staff. Additionally, the department spoke with a witness (W), who also denied witnessing any staff members yelling at R1 or hearing R1 complaints about it.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation(s) did or did not occur; therefore, the allegation is unsubstantiated .