Complaint Investigation Report

Interviews revealed that 4 out of 4 staff and 6 out of 8 residents have denied the allegation, while two residents denied the interview. Record reviews revealed that two out of two caregiver records showed required documentation that included adequate documentation required to conduct the direct care of residents at the above-mentioned facility.

Based on LPA observations, record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated .

Regarding the allegation “Staff member did not treat residents with dignity and respect” It has been alleged that a staff member mistreats the residents and is rude to them. Between 9:00AM and 4:00PM, on 05/22/24, LPA observed numerous caregivers and housekeeping staff constantly browsing the facility grounds to conduct polite treatment of the residents at the above-mentioned facility.

Interviews revealed that 4 out of 4 staff and 6 out of 8 residents have denied the allegation, while two residents denied the interview. Record reviews revealed that in-service training on "resident rights" was conducted on 01/15/24 and 01/16/24, which included twenty-three (23) staff who had attended the training at the above-mentioned facility.

Based on LPA observations, record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated .

Regarding the allegation “Staff member yells at residents” It has been alleged that a staff member yells at the residents and rushes them to eat.

Interviews revealed that 4 out of 4 staff and 6 out of 8 residents have denied the allegation, while two residents denied the interview. Record reviews revealed that in-service training on "Recreation, socialization, community resources, social services and activities in the community" was conducted on 04/25/24, which included twenty-one (21) staff who had attended the training at the above-mentioned facility.

Based on LPA's record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated .