Complaint Investigation Report

The investigation revealed the following:

Regarding the allegation: "Staff do not treat resident with dignity." . It has been alleged that multiple staff have made derogatory comments toward resident one (R1). On 01/11/23 LPA toured the facility and interviewed seven (07) out of seventy-two (72) residents. Six (06) out of seven (07) residents have denied the allegation and have not observed any derogatory comments from staff members. LPA interviewed four (04) out of twenty-eight (28) staff. Three (3) out of four (4) staff have denied the allegation and deny observing the allegation taking place, one (1) staff has agreed and admitted to the allegation.

According to LPA's observations, interviews and record reviews conducted, there is enough evidence to support the above allegation. The above allegation is valid as the preponderance of the evidence standard has been met. Therefore, the allegation has been Substantiated .

One deficiency has been cited, see LIC9099-D

An exit interview was conducted with Ellen Barrientos, Administrator (S1), and a copy of the report and appeals rights have been provided.