Complaint Investigation Report

On 02/23/2026, between 10:30 a.m. and 4:30 p.m., LPA Pamela Bunker conducted interviews with staff members #1–#4 (S1–S4) and with residents #1–#6 (R1–R6).

The investigation revealed the following.

LPA conducted interviews with Staff #1–#4 (S1–S4). All four staff members (4 out of 4) stated that the facility provides adequate care and supervision to ensure residents are safely assisted at all times. Each staff member (4 out of 4) stated that no resident has been dropped by staff and confirmed that there is no documentation indicating that such an incident has occurred at the facility. S1-S4 denied the allegation.

LPA also interviewed Residents #1–#6 (R1–R6). All six residents (6 out of 6) stated that they have never witnessed or experienced any resident being dropped by staff. Residents stated that staff provide appropriate care and supervision, are readily available when assistance is needed, and routinely check on residents throughout the day and night. R1–R6 stated that their daily needs are met, that they feel safe in the facility, and that they are happy living there. None of the residents expressed concerns related to staff handling or safety. R1-R6 denied the allegation.

Allegation: Staff are not meeting residents' needs

LPA conducted interviews with Staff #1–#4 (S1–S4). All four staff members (4 out of 4) stated that the facility is meeting residents’ needs and that staff provide adequate care and supervision to ensure residents remain healthy and well. S1–S4 reported that they regularly monitor residents, assist with daily living activities, and follow established care protocols. All four staff members (4 out of 4) denied the allegation.

LPA also interviewed Residents #1–#6 (R1–R6). All six residents (6 out of 6) stated that staff provide appropriate care and supervision and are available when assistance is needed. 6 out of 6 residents stated that staff routinely check on them throughout the day and night and respond promptly to calls for help. R1–R6 stated that their daily needs are being met, that they feel safe in the facility, and that they are happy with the care they receive. None of the residents expressed concerns regarding staff responsiveness, care practices, or unmet needs. All six residents (6 out of 6) denied the allegation.