Facility Evaluation Report

Licensing Program Analyst (LPA) Ulysses Coronel initiated a Case Management - Deficiencies Visit, to document deficiencies observed during investigation of complaint; 11-AS-20200506121602. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted telephonically with Sona Bhatia the licensee.

On 03/05/2021 LPA Coronel reviewed the Trust Audit of Coral Oaks Care Living submitted by Auditor Jessica Chen of the departments Audit Section and observed the following:

The bank statements reviewed by the auditor indicates that the facility kept the residents’ P&I in a business checking account titled Coral Oaks Care Living Inc., the account title, does not meet the requirements as it’s not reflect that the account holds residents’ money.

The facility provided a summary listing the residents’ money that is being safeguarded and the total amount. The total does not match to the bank statement total. The documentation provided and the delayed response from the facility indicate the facility failed to reconcile the records, or it was not done properly or timely.

The (AA) Admission Agreements indicates that the facility doesn’t accept SSI/SSP funding residents, which is contradictory to the fact that majority of the facility’s residents are SSI recipients. The statement "The facility does not accept SSI/SSP-dependent residents..." is stated on page 8 under Funding Source.

The AA's reviewed by the department do not indicate the payor and funding sources. Funding Sources questionnaires on pages 7 and 8 of the AA are left blank.