Complaint Investigation Report

At 9:45 AM, LPA conducted interviews with three (3) staff members (S1-S3), and 3 out of 3 staff members stated R1 was being assisted with their podiatric needs while in care, but R1 had refused services at the time of the physician’s visit.

LPA Allen also conducted interviews with three (3) external witnesses (W1-W3), and 3 out of 3 interviews revealed that all parties had been informed by staff members and were aware of R1's podiatric needs. The three witnesses (W1-W3) stated they were informed of R1's prior refusal of services and that additional measures were being implemented to address these needs.

Based on interviews conducted, documents reviewed and observations the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and provided to Joe- Diogebes Valencerina- Administrator at conclusion of the visit.