Complaint Investigation Report

Allegation: Staff prevented a resident from receiving Social Security benefits. During this investigation, LPA interviewed Staff #1 (S-1), Staff #2 (S-2), C-1 and Placement Agency Social Worker. LPA also reviewed C-1's file and obtained relevant documentation. Staff interviews and interview with Placement Agency Social Worker revealed that C-1 underwent a telephone interview with the Social Security Office approximately in October 2021 and due to this telephone interview, C-1 was determined not to be eligible for Social Security Benefits and was requested to re-pay the benefits paid to C-1 from the time C-1 was 18 years of age until October 2021. The Placement Agency Social Worker indicated that an appeal has been filed and continues to be pending and "it may take a minimum of 6 months" for a response. The Placement Agency Social Worker also indicated that C-1's placement costs will continue to be paid by the Placement Agency. C-1 was also interviewed and C-1 provided the same information that was provided by interviewed staff and the placement agency social worker. Interviews also revealed that C-1 is unconserved and C-1 nor any of C-1's family member have expressed the desire to participate in C-1's program plan. Interviews do not corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted, a copy of this report and Appeal Rights were provided to S-2/Facility Administrator.