Complaint Investigation Report

Allegation: Staff handled resident in an inappropriate manner. It is alleged that a client sat on the ground, and a staff member pulled the client’s both legs, and dragged them off to the side away from the buses.

On 04/03/25, between 9:50 AM – 11:30 AM, the department interviewed S1-S7. Based on interviews conducted, 7 out of 7 staff interviewed stated that they don’t know of an incident involving a staff pulling and dragging a client by the legs. 7 out of 7 staff interviewed stated that they always treat clients with dignity and respect. An interview conducted with S1 revealed that nothing like this has ever surfaced nor been brought up to their attention. S1 also stated that this facility has zero tolerance for any type of abuse.

On 04/03/25, between 11:35 AM – 12:35 PM, the department interviewed C1-C8. Based on interviews conducted 7 out of 8 clients interviewed revealed that they do not know of an incident involving a staff pulling and dragging a client by the leg. 1 out of 8 clients interviewed was unable to communicate with the department. 7 out of 8 clients interviewed stated that all staff treat them with dignity and respect. 1 client was unable to communicate with the department. 8 out 8 clients interviewed stated that they are satisfied with the services being provided to them.