Complaint Investigation Report

Allegation: Staff did not safeguard the resident's personal belongings.

The details for the complaint alleged facility failed to safeguard resident #1 (R1's) personal belongings. The Department reached out to the reporting party and was not able to provide further details on the matter.

An interview with (R1) claimed to be a resident of the community for four (4) years. (R1) stated when admitted for a brief time at a skilled nursing facility for several weeks in 2022, the staff failed to safe guard (R1's) 40" television and a suitcase filled with clothing. According to (R1) the staff made space for a roommate to share room #329 and had removed a suitcase and placed the suitcase in a gated storage in the basement of the building. (R1) stated when (R1) obtained the suitcase was empty and all the clothing disappeared. (R1) admitted making personal arrangements with a former resident witness #1 (W1) and gave the 40" television. When (W1) moved out of the community several months ago, the resident had taken the television set. (R1) felt the staff is responsible for safeguarding the television, and the facility should have notified (R1) that (W1) had vacated. Interviews with staff #1-#2 (S1-S2) reported that (R1) made personal arrangements with (W1) that did not involve the administration staff. (S1-S2) was unaware if money transaction was involved. (S1-S2) stated (R1) did not have anything in writing or proof of purchase as a receipt between (R1) and (W1). Interviews with staff (S5-S6) acknowledge that (R1) did have a television set and had given the former resident ownership of the television set. (S1-S2) denied (R1) having any personal items stored in the basement for (R1). Interviews conducted by residents #2-#6 (R2-R6) reported having no issues or concerns concerning the safe keeping of personal belongings. A review of (R1's) Personal Inventory List acknowledged by (R1) dated 01/13/20 did not include a suitcase or television set. The former resident witness #1 (W1) was not available for an interview.

Allegation: Staff are not providing resident P&I monies .

The details for the complaint alleged facility failed to provide resident #1 (R1's) personal funds. The Department reached out to the reporting party and was not able to provide further details on the matter.