Complaint Investigation Report

Regarding Allegation #1: Staff did not ensure residents cash resources were returned upon moving out of facility.

It is alleged that the facility did not refund R1 social security check. LPA Calderon toured the facility with S1. During tour of the facility LPA Calderon noted facility staff helping residents and cleaning the facility. LPA Calderon did not note any negative interaction between staff and residents. Records indicate: Monthly Beneficiary accounting ledger from 07/01/2025 to 10/01/2025 shows a direct deposit of $1599.07 and the last deposit was on 10/01/2025. LIC405 shows that $179.00 was deposited into R1 account and a zero balance was noted on 09/08/2025. LPA Calderon interviewed staff S1 and residents R1-R7. R1 could not be interviewed as R1 moved out of the facility on 09/23/2025. 6 out of 7 residents deny the allegation. LPA Calderon interviewed S1. S1 indicates that she is the only staff member that deals with the residents’ money. S1 indicates that R1 social security check was deposited into the facility account. S1 indicates that social security was refunded for $1599.07. S1 indicates that the facility will provide proof of what date the 1599.07 was refunded to Social Security to LPA Calderon by 10/27/2025.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegation of “staff did not ensure residents cash resources were returned upon moving out of facility” is found to be Unsubstantiated.

No deficiencies cited during today's visit.

An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Natalie Singh S1.