Complaint Investigation Report

LPA toured the facility and made the following observations: Facility maintains two (2) refrigerators filled with a variety of fresh fruits, vegetables, meats and breads. Perishables were labelled and dated; no foods were found to be expired, nor spoiled. Non-perishables (Canned goods and emergency food) were observed in the kitchen pantry and not expired.

LPA conducted interviews with four (4) out of five (5) total residents which revealed the following: Four (4) out of four (4) residents interviewed state that staff provide food and drink sufficient for residents. Residents state that food is of good quality and variety satisfying varied residents tastes.

Based on the LPA observations, and interviews with residents and staff, there is insufficient evidence to corroborate the allegation that staff do not provide adequate food service. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff do not keep facility free of pests- The reporting party (RP) alleges that spiders and cockroaches were observed in residents bedrooms.

LPA toured the facility's interior and exterior which revealed the following: No pests, nor vermin were witnessed at the time of LPA's observation. All resident bedrooms were observed by LPA; no pests, nor vermin were seen. Records reviewed by LPA show facility is serviced by a commercial pest control vendor. Records indicate pest control vendor provides scheduled monthly monitoring and pest control treatment of facility. LPA observed multiple glue traps which appeared as recently installed and free of trapped pests.

LPA conducted interviews with four (4) out of five (5) total residents which revealed the following: Four (4) out of four (4) residents interviewed state that facility does not have an issue with pests and proclaim that facility is clean and well maintained by staff.

Based on LPA observations, and interviews with residents and staff, there is insufficient evidence to corroborate the allegation that staff do not keep facility free of pests. Therefore, the allegation is deemed Unsubstantiated at this time.