Complaint Investigation Report

Allegation: Facility has roaches. During this investigation, LPA interviewed S-1 through S-4, C-2 and C-3. LPA was unable to interview C-1 as C-1 is non-verbal and C-4 as C-4 is no longer residing at this facility and is unreachable. Staff interviews revealed that they have not observed any roaches inside this facility. Interviewed staff indicated that each client has their own private bedroom. Interviewed staff indicated that C-4 did not allow any staff to enter C-4’s room (including cleaning of C-4’s room) and that C-4 had a lot of belongings and ate inside the bedroom. Interviewed staff indicated they have not observed any roaches nor received any complaints/concerns of this facility having roaches from anyone. Interviewed clients indicated that staff keep this facility clean and that they have not observed any roaches at this facility. LPA also conducted a tour of the facility and did not observe any roaches in the facility. Staff and client interviews and facility tour do not corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and Appeal Rights provided to the S-1