Complaint Investigation Report

has not observed staff sleeping while on the job; this would be a cause for termination. None of the clients have reported observing staff sleeping on the job. During interview with C1 and C3 they indicated that they have not witnessed staff sleeping while on the job. S1-S3 denied witnessing staff sleeping while on the job and none of the clients have reported incidents.

-Regarding allegation Staff did not assist resident with showering. Per Appraisal dated 3/02/2020 C1 requires help with bathing, hair care, personal hygiene. NO assistance with toileting including assistance with equipment or assistance of another person. Per Individual Program Plan dated 02/10/2016 C1 performs personal care activities independently when reminded. C1 requires no assistance completing any toileting tasks. During interview with C1 client indicates that staff assist with showering and are available when needed. However, there’s incidents where staff can take up to five minutes to assist with toileting (no specific dates provided). C3 states staff area available to assist when needed, but for the most part client is self-sufficient. S1-S3 indicated that staff is available at all times to assist with showering. None of the clients have complained to staff that there was a time when staff was unavailable to shower client.

-Regarding allegation Staff do not answer facility phone calls- It is being alleged that on 06/08/22 call was made to the facility phone about three times and there was no answer. During interview with administrator, he states that the phone is working condition and staff answer calls when they come in. On 6/14/22 LPA Cardenas called facility phone number, and call was answered promptly. C3 indicates that there has been times when they call the facility, and the staff answer promptly. During interview with staff, staff indicated that the phone doesn’t make outbound calls, but all staff have a cellphone.

Based on LPA’s interviews and record reviews, LPA did not find sufficient evidence to support the allegations, Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.