Complaint Investigation Report
Allegation 1: Licensee does not ensure a supply of basic hygiene products are available for residents in care.
It was alleged that the facility is not providing hygiene supply to the residents. Family is to provide products included in the Incontinence Care supply; service such as wipes, cleaning spray and creams.
Staff interviews revealed that facility is providing hygiene products, such as soap, shampoo, body wash and etc. However, providing Incontinent Care supply is not part of the hygiene items that should be provided by the facility. Although, as per the facility Personal Care Program, Incontinent Care products are provided by resident and/or their responsible party(s), as a courtesy, facility is providing diapers and in lieu of wipes they use washcloths. Residents’ family and/or responsible parties may provide wipes based on their preferences.
Interviews of residents did not address any concerns regarding incontinent supply (diapers wipes and creams).
During facility inspection, LPA Alvizar observed incontinent supply closet and reviewed facility hygiene supply. The facility has sufficient quantity and variety of the hygiene items.
A review of facility records verified the information revealed from the staff.
Based on inspection, observation, interviews and record review, there is an insufficient information to verify the allegation. Therefore, the allegation is unsubstantiated at this time.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction