Complaint Investigation Report

LPA's interview with R1's friend who was on R1's bedside during visit revealed that R1 was non-responsive for the last two (2) hours or since the friend arrived at R1's room.

Regarding the allegation that Facility staff does not ensure that resident has access to phone, it was alleged that R1's family member took R1's phone. LPA's interview with staff today revealed that everyone has access to phone at the facility as they have a cord less phone available for everyone. LPA's interview with the witness/friend today revealed that it was R1's doctor who advised the family member to take away the phone from R1 as it was a source of R1's anxiety. Further, R1's friend stated that R1 could no longer receive nor place a call at R1's current state.

Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.