Complaint Investigation Report

The investigation revealed the following: in regards to the allegation "Facility abandoned resident", it is alleged that C1 was hospitalized due to contracting COVID on 12/26/2021, and the LCSW of the hospital advised the administrator that the isolation period for patients at their hospital is 10 days, and therefore would be released back to the facility on 1/5/2022. However the Administrator Tia explained that the patient cannot return that soon, and that their policy is that the patient can return after fourteen (14) days and that C1 can instead return on 1/9/2022 with a negative COVID test. During the interview with Tia, she explained that she worked in conjunction with a nurse from the Los Angeles County Department of Health Services as part of their Disease Control Team, and that they were strict on their 14-day policy because it was a high priority for the facility to not allow COVID to spread within the facility. It is also alleged that the facility did not accept C1 back because she had not paid any rent up to that point, and Tia explained that that is not true, that clients sometimes go three (3) months without paying rent and that they do not evict them nor do they not allow them to return to the facility for that reason. Tia additionally explained that she held a bed for C1, however when calling the hospital back to get an update on C1, the hospital stated that C1 was no longer present at the hospital and that C1 left on her own against medical advice because she was still in the middle of being quarantined for COVID. During the previous complaint visit, 6 out of 6 clients could not corroborate the allegation that the facility has abandoned clients at a hospital or any other location or facility, and 2 out of 2 staff interviewed could not corroborate the allegation either. LPA attempted to obtain additional information throughout the investigation, however calls were not returned. .

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.