Complaint Investigation Report

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Licensee does not ensure the facility has a certified administrator. Interviews with S#1 - S#7 and R#2 - R#7, they all communicated that the administrator is always at the facility and they believe she is certified. They also communicated that the administrator is always accessible and available for any questions and/or concerns. She’s always walking around the facility checking in on residents and the daily running’s of the facility. The LPA reviewed the administrator's file and qualifications. She provided the LPA with all the documents needed be the certified administrator. She has been working for the facility for over 18 years. She has her valid certificate of administrator which expires on 09/29/23. She has the documents required under Title 22 regulations to be the certified Administrator of the facility. LPA will make the change of administrator to reflect Virginia Zenteno as the current certified administrator for the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Virginia Zenteno, Administrator, and a hard copy of report was provided.