Complaint Investigation Report

LPAs interviewed 12 clients today. 2 out of the 12 clients stated they had seen mildew in the bathroom, but also stated that the staff immediately cleaned it up.

Regarding allegation - Facility is in disrepair. LPAs randomly selected 10 client rooms and bathrooms to inspect. LPAs did not find any bathroom fixtures coming apart or flooring in disrepair. Based on interviews conducted with the Administrator and Staff members, they would fix anything in disrepair right away or within a day or two. The Office Manager conducts weekly walk through of the facility to ensure that everything is working properly. If there are any issues, they would contact a maintenance personnel to assist with the repair if staff are unable to fix immediately. LPAs interviewed 12 clients who either stated that they have not had anything in disrepair lately or that if something was broken, the staff would fix it within a day or two.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report and appeal rights were left with the Administrator whose signature on this form confirm receipt of these documents.