Complaint Investigation Report

Regarding Allegation #1: Staff do not assist resident with grooming.

It is being alleged that staff did not cut or wash R1 hair. CCLD staff toured the facility and noted residents appeared to be clean and their hair was cut. CCLD staff looked at R1 who appeared to be clean and R1 hair was washed. CCLD staff noted R1 hair was well kept and appeared to need to be cut. CCLD staff and S1 spoke to R1. S1 offered to cut R1 hair, and R1 refused. Records indicate: R1 admission agreement (date 09/03/2021) does not indicate that the facility will provide residents haircuts. Admission agreement does indicate that the facility will provide grooming and bathing. W1 indicates that W1 was advised that R1 hair had not been cut. W1 indicates that W1 has not visited R1 and was advised by R1 that R1 hair had not been washed in some time. 2 out of 2 staff indicate that staff washes resident hair 2 times per week. 2 out of 2 staff indicate that residents private care givers cut resident hair. 2 out of 2 staff indicate that R1 did not like staff to cut R1 hair. 2 out of 2 staff indicate that R1 would have to hire a third party to cut R1 hair. 3 out of 6 residents indicate that staff does wash their hair 2 times per week and 3 out of 6 residents indicate that staff has hired third party to cut residents’ hair. 3 out of 6 residents were not verbal and not able to give a statement.