Complaint Investigation Report

Allegation: Staff do not ensure the safety of residents from other residents .

It was alleged that on 03/20/2026, Resident #1 (R1) was verbally and physically aggressive towards Resident#2. (R2) Reporting Party alleges that staff did not intervene to address R1's alleged aggression.

LPA's interview with Administrator, and three (3) staff revealed the following: There was no physical altercation between R1 and R2. Administrator and staff stated to LPA that although R1 is known for using "cursing and strong language" on occasion when frustrated, R1 is not physically combative towards neither residents, nor staff. On 3/20/26, while R1 was eating in the facility dining room, R1 was asked by staff to move his chair closer to the table. R1 became frustrated and responded to staff by cursing, and telling staff "don't talk to me while I am eating". Staff stated to LPA that they were able to calm R1 and that R1 complied with staff's request.

LPA interviewed (6) out of fifty-five (55) residents , which revealed the following: Five (5) out of six (6) residents interviewed stated feeling comfortable eating in the dining room, and are satisfied with staff's level of supervision in ensuring resident safety; residents interviewed had no health/safety concerns.

Overall, LPA's investigation concludes that although there was an incident in the dining room involving R1 and a staff, there was not sufficient evidence to verify any physical altercation between residents. Therefore, based on interviews with staff and residents, the allegation is UNSUBSTANTIATED at this time.

Exit interview was conducted and a copy of report was issued.