Complaint Investigation Report

Allegation 1: Staff pushed resident causing resident to fall. It is alleged that the facility security guard/staff (S1) pushed resident (R1) hard two times because the resident wanted to close the dining hall, and as a result the resident fell to the carpet floor. Resident (R1) stated that the incident took place on May 11, 2022 and accused staff (S1) of physical injury. However, a total of six (6) staff were interviewed and all denied the allegation. Per staff interviews, the alleged incident occurred on April 27, 2022 at approximately 9:30 AM in the dining room area. Staff stated that R1 threw itself on the floor and started pushing the dining chairs, kicked the glass on the dining room door with a cane and it's legs. Staff (1) stated resident (R1) kicked their knee and accused staff of pushing the resident. Staff (S1) sustained injuries that required emergency room treatment and had to use crutches for 3 days. A total of five (5) residents were interviewed. Four of the residents interviewed were present during the incident, the four residents stated that they did not see the security guard (S1) push the resident. On the contrary, they witnessed R1 screaming and kicking S1's leg shins. Residents stated that S1 told the resident to stop, but never hit the resident. LPA reviewed cell phone video surveillance of the incident. It showed the resident acting aggressively towards staff and residents, and using their cane and legs to damage the main dining room doors. The resident fell because they lost their balance. Based on record review and interviews conducted, there is no evidence to corroborate the allegation.

Allegation 2: Staff threatened resident. It is alleged that the Maintenance Director (S4) and staff (S5) Director of Sales and Marketing threatened resident (R1) by stating they hope the resident falls "down those stairs and kills" themselves, as well as also verbally threatening R1 and taunting the residents. A total of 6 staff were interviewed, of which all denied the allegation. Both staff (S4) and staff (S5) denied the allegation and stated that the resident frequently said horrific words to all staff and verbally abused staff and residents, and despite that all staff always treated R1 professionally. All residents interviewed stated staff treat residents well and reported that R1 is the person that threatens others. Based on incident report review, the findings indicate that R1 verbally and physically threatened and hurt staff and residents on multiple occasions that resulted in arrests. The allegation, has no merit.