Complaint Investigation Report

On 02/22/24, from 09:00am-02:00pm, LPA interviewed staff (S1-S5) and residents (R1-R8) regarding the allegation. The details of the complaint alleged that the facility staff members are handling residents in an aggressive manner. 5 of 5 staff denied the allegation that Facility staff handle residents in an aggressive manner. All staff (S1-S5) stated that they are trained through in-service and RELIAS trainings that teaches them how to care for residents and take care of their specific needs. LPA reviewed in-service trainings and verified that the trainings in resident care were completed. LPA interviewed R1-R8 about the allegation that Facility staff handle residents in an aggressive manner. 8 of 8 residents denied the allegation and stated that they are happy with the care and supervision the staff is giving them.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Facility staff handle residents in an aggressive manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Allegation # 2-Facility staff leave residents soiled for an extended period of time.

On 02/22/24, from 09:00am-02:00pm, LPA interviewed staff (S1-S5) and residents (R1-R8) regarding the allegation. The details of the complaint alleged that the facility staff members are not attending to their hygiene needs by letting them sit in soiled and urine-stained clothing for an extended period. 5 of 5 staff denied the allegation that Facility staff leave residents soiled for an extended period of time. All staff (S1-S5) stated that they have no knowledge of residents being treated this way. They state that residents who are incontinent are changed on average, about every two hours. Those that are in Memory Care are checked on every hour. And if they have soiled themselves, they are changed, given a shower, and their bed linens and clothing are washed that day. LPA interviewed R1-R8 about the allegation that Facility staff leave residents soiled for an extended period of time. 8 of 8 residents denied the allegation and stated that they have no knowledge of anyone that this has happened to, and it has never happened to them.

Based on interviews, there is insufficient evidence to support the allegation that the Facility staff leave residents soiled for an extended period of time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .