Complaint Investigation Report

Allegation: Due to staff neglect resident was covered in ants

It is being reported that R1 was found covered in ants during her demise due to staff neglect. LPA Shirley reviewed Culver City Fire Departments report dated 8/12/24. Per the report, when paramedics entered the room to conduct assessment of R1, they found that R1 was covered in ants. The department interviewed Witness 1 (W1) who stated that on 8/12/24, W1 arrived at the facility and observed S1 spraying R1 with Lysol because, as he was told by S1, her body was infested with ants. W1 also observed ants on R1. The department interviewed witness 2 (W2), who stated that when they arrived at facility, R1’s body was covered in ants. The department reviewed pest control service reports from Eco Lab Pest Control, service date 8/13/24. Per the service reports, multiple ant colonies were observed during treatment of the exterior areas. Per interview with facility Regional Operations Specialist, the facility was also serviced on 6/24/24, 7/8/24 and 7/18/24.

Based on records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6, and Chapter 8 are being cited on the attached LIC9099-D.