Complaint Investigation Report

Allegation #2 Residents belongings not being safeguarded.

To investigate this allegation LPAs interviewed clients and staff. Six (6) out of seven (7) interviews with clients revealed that they do not have any issues with missing belongings. Interviews with staff stated they aware of one client who claims their items are missing but to the staff knowledge, this claim is not accurate. Based on interviews this allegation is deemed Unsubstantiated at this time.

Facility does not have adequate toiletries.

To investigate this allegation LPAs toured the facility and interviewed clients. LPAs observed toilet paper, hand soap, and paper towels in bathrooms. LPAs observed a storage area where all the toiletries are stored. There is enough supply for more than 30 days. Interviews with (6) out of seven (7) revealed that clients have the choice of requesting toiletries from the facility or purchasing their own. Interviews with clients also revealed that if needed, toiletries such as razors, shampoo and soap are given when requested and in a timely manner. Based on observation and interviews this allegation is deemed Unsubstantiated at this time.

To investigate this allegation LPAs interviewed staff and clients. Interviews with Six (6) out of seven (7) clients revealed that clients do not have an issue communicating with staff, bilingual staff speak and understand English. Interviews with staff revealed that they are able to speak and understand English. Based on interviews this allegation is deemed Unsubstantiated at this time.