Complaint Investigation Report

Allegation: Staff did not allow resident to have a visitor

On 4/3/25, LPA Shirley reviewed facility records that does not show a visitor for R1 on 3/26/25. Per communication with W1, they went to Hayworth Terrace for an assessment and requested to be taken to R1’s room but S1 hesitated and stated that family needs to contact staff first if they want to move R1 out as R1 had payment delinquency. W1 wanted to avoid confrontation with S1, so they left. Per interview on 4/3/25, S1 denied entrance of W1 who was there to conduct an assessment of R1 for relocation due to outstanding rent payment. Per S1, W1 left and said that they would return.

LPA Shirley interviewed staff-1 thru staff-4 (S-1 thru S-4). LPA asked, if staff allow residents to have visitors. Of those interviewed, 4 out of 4 staff answered yes. LPA interviewed Resident-2 thru Resident-5 (R-2 thru R-5). LPA asked residents, if staff allows them to have visitors. Of those interviewed, 4 out of 4 answered yes.

During this investigation, LPA found sufficient evidence to support the above-mentioned allegation. Based on records reviewed and interviews conducted the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be substantiated.

Allegation: Staff are preventing resident from moving out of a facility

The details of the complaint allege that facility staff is not allowing resident to move due to an outstanding balance. On 4/3/25, LPA Shirley reviewed Rent Payment History record