Complaint Investigation Report

Residents interviewed were unable to corroborate the allegation. 5 out of 6 residents stated that occasionally the food is cold, but there is a microwave in the kitchen, and they can ask staff to heat their food up. 5 out of 6 residents stated that they didn't have any issues with the meals, and the food service is good.

LPA observed during today's visit that food was delivered, and was placed in heating trays, prior to being served to residents. Meals for residents with dietary restrictions were in a warming bag. LPA observed that there is a microwave in the kitchen.

Based on LPA's observations and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Dr. MacPhail,