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Complaint Investigation Report

Gateways Normandie Village East, Los Angeles10/17/2023Licence 198601446

Census51
Date signed10/17/2023 01:33:09 PM
Name of licensing program analystBonnie Tao
Name of licensing program managerFernando Fierros
The inspector’s account

***This report serves as an amendment and supersedes the original complaint investigation report created on 03/16/23. The finding of the allegation was changed to Substantiated. ***

LPA obtained copies of the staff and client rosters, client#1’s files and documents with relevant information.

In regard of allegation, “staff are inappropriately punishing resident,” it was alleged that client#1 was given a one-week restriction and denied client of going out in the community to have sunlight and fresh air for one week. The investigation revealed the following: Per client interview of client#1 (C1), C1 stated staff put client on a one-week restriction due to staff found adult pornography pictures in C1’s room. As a result, C1 was on a one-week restriction. Five (5) out of six (6) clients interviewed could not corroborate the allegation. Per staff interviews, four (4) out of five (5) staff could not corroborate the allegation. One (1) out of five (5) staff corroborated the allegation. Staff interviews revealed that facility violated client’s personal right. File review revealed C1 violated facility rules which clients process pornographic material of any nature was not allowed in the facility. Staff stated C1 admitted those porn pictures were belonged to C1 when pictures were found in C1’s room. C1 was notified of this house rule upon admission. Client needed to stay in-house and not able to leave the facility unless for essential medical appointment for one-week restriction. Therefore, staff inappropriately punished client and violated client’s personal right.

Based on LPA's observations, record reviews and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED.

Deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8 on LIC 9099D.

An exit interview was conducted with Residential Manager, Alejandro Rojas. A hard copy of this report and appeal right were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction