Complaint Investigation Report

In regards to the allegation: Staff abuse client resulting in injury. The department interviewed 6 of 6 Staff and all Staff interviewed denied allegations of client abuse. The department was unable to obtain meaningful statements from 2 of 2 Clients interviewed. Interviews with client #1 placement agency did not reveal that staff abuse clients. The investigation revealed that Client #1 (C1) sustained multiple falls and injuries while at the facility along with behavioral concerns which may have resulted in injury. Based on interviews with staff and clients and review of documents obtained, the investigation did not reveal any evidence to support or corroborate that facility staff abuse clients in care which result in injury.

In regards to the allegation: Staff yells at Clients while in care. LPA interviewed Staff #1 who stated that they never yelled at Clients and never witnessed a Staff yell at Clients.

Based on the departments interviews and record review, investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Laquala McKinley and a copy of this report provided.