Complaint Investigation Report

Staff 1- 2 (S1-2) and C3-8. LPA Mora also requested and received copies of Pest Control Maintenance invoices for 1/2020 - 3/2021, Facility Menu, Facility Activity Calendar and Client and Staff Rosters. On 9/14/21, LPA Gonzalez collected copies of Staff and Client rosters, interviewed C9-13 and conducted a tour of the facility which included the facility kitchen and the outside of the facility and the following client rooms: Room #2, #3, #5 and #9. LPA additionally attempted to interview C1's family member by telephone.

Investigation revealed the following: Regarding allegation, Facility has pests , it is alleged that there are bed bugs at the facility. Interviews with Administrator Martine revealed that the facility gets treated monthly but not because they have any bed bugs at the facility but for prevention treatment. Administrator denies that there have been bugs or that their are any bed bugs at the facility. Interviews with staff revealed that there have been bed bugs as recent as early June 2021 and also last year in 2020 but they were treated by bringing in Pest Control, treating the affected areas and washing the sheets. S2 stated that the bed bugs were not on the beds but on the floor and on clients clothes. S2 stated that they treated the affected sheets and clothing with spray and also washing the items. 1 of 13 clients interviewed stated that there have been bed bugs at the facility but thinks they are gone now. 1 of 13 clients stated that they have seen bed bugs in the past but immediately changed their mind and stated that there are no bed bugs at the facility. 10 of 13 clients interviewed stated that there are no bed bugs at the facility, and stated that the facility staff clean their rooms on a daily basis and laundry and linens are cleaned once a week. LPA Gonzalez conducted a tour of 4 client rooms and did not see any evidence of bed bugs and observed client's beds to be clean and have appropriate mattress protectors.

Based on interviews conducted with facility staff and one facility client that verified that there have been bed bugs at the facility as recent as early June 2021 and also sometime in 2020, the preponderance of evidence standard has been met, therefore the above stated allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.

Exit interview was conducted with Administrator Clarel Martine. A copy of the report and appeal rights were provided to Administrator.