Complaint Investigation Report

The investigation revealed the following:

Allegation : Staff speak inappropriately to residents.

On 02/03/25 the department reviewed the facility files and found no incident reports relating to the allegation. On 02/06/2025 the department conducted interviews with staff#1 – staff #5 (S1-S5). The department asked the staff if they had spoken inappropriately with the residents. Of those interviewed, 5 out of 5 staff denied the allegation. On 02/06/2025 the department interviewed residents #1 – residents #5 (R1-R5). The department asked residents if staff had spoken inappropriately to them. Of those interviewed, 4 out 5 residents denied the allegation. Based on the information gathered, there is insufficient evidence to support the stated allegation.

Allegation : Staff discourage resident from filing complaints

On 02/03/25 the department reviewed the facility files and found no incident reports regarding the allegation above. On 02/06/2025 the department conducted interviews with staff#1 – staff #5 (S1-S5). The department asked the staff if they discouraged residents from filing complaints. Of those interviewed, 5 out of 5 staff denied the allegation. On 02/06/2025 the department conducted interviews with residents # 1 – residents #5 (R1-R5). The department asked residents if staff discouraged them from filing complaints. Of those interviewed 4 out 5 residents denied the allegation. Based on the information gathered, there is insufficient evidence to support the stated allegation.

Allegation: Staff tamper and withhold resident’s mail for extended periods .

On 02/03/25 the department reviewed the facility files and found no incident reports regarding the allegation above. On 02/06/2025 the department conducted interviews with staff#1 – staff #5 (S1-S5). The department asked the staff if they tamper and withhold resident’s mail for extended periods of time. Of those interviewed, 5 out of 5 staff denied the allegation. On 02/06/2025 the department conducted interviews with residents #1 – residents # 5 (R1-R5). The department asked residents if staff tampered and withheld residents’ mail. Of those interviewed 4 out 5 residents denied the allegation . Based on the information gathered, there is insufficient evidence to support the stated allegation.