Complaint Investigation Report

These tests confirmed that the doorknob in room #229 can be unlocked and is fully functional and in good repair. The overall condition of the facility was evaluated as clean, safe, sanitary, and well-maintained. LPA Bunker requested copies of supporting documents.

Allegation #1 Staff do not treat residents with dignity or respect

Interviews were conducted with staff members 1-3 (S1-S3) and residents 3-7 (R3-R7). They all stated that the staff always treated residents with dignity and respect and that the staff did not disrespect any residents. S1-S3 and R3-R7 stated staff does not scream and yell at residents, staff ensures residents are safe, healthy, and in a comfortable environment, and that residents' daily needs are met. R1 stated that the staff screams and yells at residents. R2 was not available for an interview. S1-S3 stated they do their best to keep residents free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other punitive actions that may interfere with their daily living functions. S1-S3 and R3-R7 denied the allegation.

Allegation #2 Staff do not safeguard resident's personal items

Interviews were conducted with staff members 1-3 (S1-S3) and residents 3-7 (R3-R7), states staff does safeguard resident's personal items and mail. R1 stated staff stole mail and personal items. S1-S3 stated that R1 stole and was caught on camera stealing from staff and other residents. S1-S3 stated the police came to the facility looking for R1 because the neighbors reported that R1 was stealing in the neighborhood. R1 would not allow the police officers inside the room to do a search. S1-S3 stated staff safeguarded residents' personal belongings in accordance with Title 22 Regulations. S1-S3 and R3-R7 denied the allegation.

Allegation #3 Staff do not address resident behavior

Interviews were conducted with staff members 1-3 (S1-S3) and residents 3-7 (R3-R7),

stated staff does address resident behavior. S1-S3 states if there is a concern they will address the problem immediately. They do everything they can to resolve any issues that occur and a resident is having. S1-S-3 and R3-R7 denied the allegation.