Complaint Investigation Report

The investigation revealed the following: Regarding allegation #1: Facility has cockroaches.

On 05/24/23, LPA interviewed S1-S6. 6 of 6 all denied the allegation that the Facility has cockroaches. All staff stated that the facility has a contract with a pest control company that comes bi-weekly to treat for pests. LPA verified this account by gathering invoices from the pest control company. LPA conducted a tour of the facility, including bedrooms, bathrooms, kitchen, and other parts of the facility where the residents congregate; and LPA did not notice any cockroaches in the facility.

On 05/24/23, LPA interviewed R1-R10. 9 of 10 residents all denied the allegation that the Facility has cockroaches. Most of the residents stated that the facility does not have cockroaches. While one resident stated that they have seen one or two, but nothing that would cause concern.

Based on interviews, observations, and records reviewed there is insufficient evidence to support the allegation: Facility has cockroaches. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Regarding allegation #2: Residents have scabies

On 05/24/23, LPA interviewed S1-S6. 6 of 6 staff all denied the allegation that the Residents have scabies. All staff stated that whenever there is a confirmed case of an infectious disease, they would notify the Department of Health and Community Care Licensing once the doctor has confirmed the diagnosis. LPA reviewed 10 focused and random resident files, which contained physicians’ reports, appraisal/needs and service plans; there were no reports in the file that confirms the residents ever had scabies. One staff stated that there are a lot of trees around the facility which brings mosquitos in contact with the residents, and they are bitten. S1 went on to say that there has not been a confirmed case of scabies by a doctor.

On 05/24/23, LPA interviewed R1-R10. 10 of 10 residents denied the allegation that Residents have scabies. All residents interviewed denied that they personally had the disease or new of anyone else in the facility that had it.

Based on interviews, observations, and records reviewed there is insufficient evidence to support the allegation: Residents have scabies. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.