Complaint Investigation Report

Regarding Allegation #1: Staff mishandled a resident’s medication.

It is being alleged that staff mishandled 1 out of 6 resident medications. During the investigation CCLD staff toured the facility and noted no negative interactions between staff and residents. CCLD staff reviewed physician report (date 12/13/2024), needs and service plan (date 12/23/2024), admission agreement (date 01/09/2025), incident reports (date 12/21/2024 to 1/8/2025), MAR (date 1/2025) for 1 out of 6 residents. CCLD staff reviewed resident MAR and could not find any medication errors. 3 out of 3 staff denied the allegation and staff indicate that staff has never had any issues with any resident medications. 3 out of 6 residents indicate no issues regarding medications. 3 out of 6 residents could not be interviewed due to cognitive issues.

Regarding allegation #2: Staff unlawfully evicted a resident.

It is being alleged that a staff unlawfully evicted 1 out of 6 residents. During the investigation CCLD staff toured the facility and noted no negative interactions between staff and residents. CCLD staff reviewed physician report (date 12/13/2024), needs and service plan (date 12/23/2024), admission agreement (date 01/09/2025) for 1 out of 6 residents. CCLD staff could not locate any eviction notice given to resident. 3 out of 3 staff denied the allegation and staff indicate that staff never evicted any resident. 3 out of 6 residents indicate that staff has never evicted them for cause. 3 out of 6 residents could not be interviewed due to cognitive issues.