Complaint Investigation Report

Regarding allegation: Facility staff are not maintaining facility's electrical wiring in good repair. It was alleged that electrical wiring is not in good repair and the electrical wiring cannot handle client’s electronic devices, and the old wiring contributed to the power outage on 6/10/25 in the south wing of the facility. LPA interviewed nine (9) clients in the first and second floor of the south wing. LPA interviewed five (5) staff. The investigation revealed that four (4) out of (4) clients on the first floor of the south wing denied the allegations above and that there had been no issues with electrical wiring in their rooms. Client reported issues with TV sets or electrical outlets but denied any wiring issues or maintenance needed in their rooms. On the south wing, first floor, four (4) out of (4) clients denied being affected by the power outage reported on 6/10/25. On the south wing, second floor, five (5) out of (5) clients denied having any electrical wiring issues and they were not aware of any wiring repair work being performed on their rooms. Three clients on the second floor were not aware of the power outage and two clients were aware of power outage that lasted for two hours. LPA interview with staff revealed that three (3) out of five (5) staff were aware of power outage. Staff stated that staff was not aware of any electrical wiring issues and that there has been no recent contractor working on electrical wiring. Staff stated that power outage was limited to second floor on the south wing. Staff stated that there was no elevator interruption during the power outage. Staff indicated that elevator broke down on 6/12/25 and it was back on service on 6/14/25. Clients on second floor are ambulatory. Staff indicated that at 5:00 PM on 6/10/25 the power went out on south wing of facility. Staff called Department Water and Power (DWP) for service and DWP arrived at facility to work on issue. The power was restored at 8:37 PM. DWP left facility without proving a written statement identifying the issue that caused the outage. Staff stated that DWP accessed electrical panel and reset the electrical breaker. Assistant manager Tan stated that facility is investigating the source of the power outage to prevent future incidents. Assistant manager Tan stated that facility is prepared with generator and emergency light supply in the event of an all-out facility power outage. Staff indicated that facility posts notices throughout facility informing clients of building maintenance to be performed at facility.