Complaint Investigation Report

Residents interviewed were unable to corroborate the allegation. 7 out of 7 residents interviewed stated that staff do not allow residents to use drugs at the facility. They stated that they are aware that it is against the facility rules.

Regarding the allegation that : Staff yell at residents in care. Staff interviewed denied the allegation. 3 out of 3 staff interviewed stated that staff speak to residents in a professional and respectful manner. Residents interviewed were unable to corroborate the allegation. 7 out of 7 residents interviewed stated that staff do not yell at residents. 7 out of 7 residents interviewed stated that staff speak to residents in a respectful manner.

Regarding the allegation that : Staff do not provide adequate supervision. Staff interviewed denied the allegation. 3 out of 3 staff interviewed stated that staff do provide sufficient supervision. Staff interviewed stated that staff do hourly rounds, and check on all of the residents. LPA observed that the staff document their hourly check- ins, and obtained a copy during today's visit. Residents interviewed were unable to corroborate the allegation. 7 out of 7 residents interviewed, stated that staff provide enough supervision.

Regarding the allegation that : Staff do not provide adequate food service. Staff interviewed denied the allegation. LPA interviewed facility dietician and staff #1 - staff #3. Facility dietician stated that the menu that they create for the facility, includes hot or cold cereal and a protein, and starch for breakfast. The dietician stated that the facility always has fruit available. LPA observed that the facility had an adequate amount of perishable and non-perishable food during today's visit. Staff interviewed denied the allegation. 3 out of 3 staff interviewed stated that the staff provide sufficient food to residents at the facility. Staff stated that they offer three meals per day, and 3 snacks per day. Staff stated that they offer second servings to residents who request it. Residents interviewed were unable to corroborate the allegation. 7 out of 7 residents interviewed stated that the facility provides them with enough food, and also provide them with seconds if they request it.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview was conducted with Mr. Tan and a copy of this report was provided.