Complaint Investigation Report

It is being alleged that staff threw away the lunch a resident in care left in residents’ refrigerator. On 12/22/25 and 12/29/25 LPA conducted Interviews with R1-R10 regarding the allegation above. 7 of the 10 residents interviewed denied the allegation above. 1 of the 10 residents interviewed reported that staff will throw away anything in the refrigerator that is no longer good, resident reports being okay with staff doing so. 1 of the 10 residents interviewed reported they do not have a refrigerator in their bedroom therefore does not have any information on the allegation above. 1 of 10 residents interviewed confirmed the allegation above, and reported that staff admitted to doing so per supervisor’s orders. On 12/22/25 and 12/29/25 LPA conducted interviews with S1-S6 regarding the allegation above. 4 of the 6 staff interviewed denied the allegation above. 2 of the 6 staff interviewed confirmed the allegation above and stated that food is only thrown away if it is rotten or molded. Per the 2 of 6 staff who confirmed the allegation above, the resident is informed of what was thrown and why.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.