Complaint Investigation Report

Allegation: Staff are not safeguarding resident's belongings.

It is being alleged that someone is stealing money from a resident in care. On 07/15/25 from 10:15 am- 12:18 pm LPA conducted Interviews with R1-R10 regarding the allegation above, 9 of 10 residents interviewed denied the allegation above and stated their money have not been stolen or misplaced at the facility. 1 of 10 residents interviewed confirmed the allegation above, per resident money has gone missing twice, however it was not reported to staff. On 07/15/25 from 1:00pm- 2pm LPA conducted interviews with S1-S6 regarding the allegation above, 6 of 6 staff denied the allegation above. 6 of 6 staff interviewed reported that if a resident reports having their property stolen, staff will document it on the communication log, and report it to management for investigation. On 07/15/25 at 2:30 pm LPA spoke to W1 regarding the allegation above, W1 has no concerns regarding the allegation above. On 07/15/25 LPA conducted a review of R1's file, per physicians report dated: 12/24/24, R1 cannot handle own cash resources, R1 has a financial power of attorney. On 07/15/25 LPA reviewed the Resident theft and loss record, LPA did not observe R1 to be listed as reporting any loss or theft. On 07/15/25 LPA reviewed P&I account log from October 2024-July 2025, per log R1 has been receiving funds weekly.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.