Complaint Investigation Report

Allegation: Allegations: Staff do not assist resident with obtaining medical care.

The details of the complaint alleged that facility staff is not assisting (R#1) with their medical appointments.

During the records review, LPA Iniguez reviewed (R#1)’s medical file; LPA observed that (R#1) has Kaiser as their medical provider. A letter dated 12/9/24 from (R#1)’s doctor states that (R#1) requested to manage their own medications and medical care; the doctor wrote that they could manage their medications and medical care.

During an Interview with the Administrator (A#1), she stated that in the case of (R#1), they call Kaiser to have them pick them up, but we can always provide transportation for them if they need it.

During interviews with residents (R#1-R#14), (8) out of (14) stated that the family takes them to their medical appointments, (1) out of (14) stated that they go on their own, (5) out of (14) state that the used the facility transportation and (1) out of (14) stated that their doctor comes at the facility to see them. In addition, (13) out of (14) residents stated that they feel the facility will assist them if they require transportation to their medical appointments.

During interviews with facility staff (S#1-S#9), (9) out (9) stated that the facility provides and assists the residents in care with transportation.