Complaint Investigation Report

On 06/05/24 LPA Villegas conducted interviews between 9:30am- 12:30pm, with ED, and staff # 1-5 (S1-S5), LPA conducted interviews between 12:30pm-2:30pm with R#1-10 (R1-R10).

The investigation revealed the following:

Allegation: Staff are not ensuring that facility is free of pests.

It is being alleged that R1 has been complaining about roaches. On 06/05/24 LPA interviewed ED regarding the allegation above. ED denied the allegation above and reported that Vista Del Mar Senior Living has increased their contract with Terminix commercial who will now come out 3 times a month to spray the entire facility. On 06/05/24 LPA interviewed S1-S5 regarding the allegation above, 4 of 5 staff interviewed denied the allegation above and reported that the facility is cleaned daily, and bedrooms are cleaned daily but are deep cleaned once a week. 1 of 5 staff interviewed reporting having no knowledge of the Terminix contract. On 06/05/24 LPA interviewed W1 via phone who confirmed facility is on the recommended treatment plan from Terminix pest control. W1 also reported Vista Del Mar Senior Living have increased their services to 3 times a month. On 06/05/24 LPA interviewed R1-R10 regarding the allegation above, 5 of 10 residents interviewed reported that their rooms are cleaned daily and have not observed any pest in their bedrooms, 2 of 10 residents interviewed reported observing pest in their restroom and having the restroom sprayed right after, 2 or 10 residents did not want to be interviewed. On 06/05/24 LPA was unable to conduct interview with R1 as R1 did not want to be interviewed.

Allegation: Facility staff failed to meet residents needs

It is being alleged that facility staff are storing personal belongings under R1’s bed, and R1 is unable to obtain belongings when needed. On 06/05/24 LPA toured R1’s bedroom and did not observe any belongings to be stored underneath the bed. On 06/05/24 LPA interviewed ED regarding the allegation above. ED denied the allegation above and reported that personal belongings are stored in different areas of the bedroom, depending on the resident’s preference. On 06/05/24 LPA interviewed S1-S5 regarding the allegation above, 5 of 5 staff denied the allegation above and reported all residents have dresser, nightstand, and a shared closet where residents belonging can be stored and are accessible. On 06/05/24 LPA interviewed R1-R10 regarding the allegation above, 7 of 10 residents interviewed denied the allegation above and reported their belongings are accessible as belongings are stored in their dresser(s), and closet. 2 of 10 residents did not want to be interviewed. On 06/05/24 LPA was unable to conduct interview with R1 as R1 did not want to be interviewed. On 06/05/24 LPA reviewed service plan and service plan does not specify