Complaint Investigation Report

Allegation 1- Staff did not provide resident an Admission Agreement.

It is being alleged that staff did not provide resident with an admission agreement since R1 moved to the facility on 05/31/24. On 06/13/24 LPA interviewed (ED) regarding the above allegation, ED denied the above allegation stating that the facility provides its clients with a copy of their admission agreement. If the client would like to have a copy of their admission agreement, they would only come to the office, and ask the staff, to make them a copy, from their client file. Sometimes client may ask for other items on their file, as they may need some for banking, social security, and medical. The staff in the office are available to assist the clients with whatever paperwork they need. LPA obtained a copy of the admission agreement for R1 upon reviewing the admission agreement, LPA discovered that the resident R1 signed the admission agreement on 05/31/24. LPA interview 5 residents (R1-R5) 4 out of 5 stated that the facility did let them sign the admission agreement and they told them if they need a copy they could come and get it in the office. LPA interviewed R1, client R1 stated that R1 don’t have any knowledge ever signing the form, but the admission agreement for resident R1 had the resident signature on it.

Based on the records review and interviews there is insufficient evidence to support the allegation. Although the allegation may have happen ed or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be unsubstantiated.