Complaint Investigation Report

This complaint alleged that facility front door is damaged.

LPA Calderon conducted an interview with A1. A1 states that a resident struck the front door to the facility with a wheelchair damaging the front door. A1 states that there was no safety issues and staff boarded up the door for safety issues. A1 states that staff and guests to use the front door damaged and A1 ordered a new door and glass. A1 states that the front door was damaged for 3 weeks and repaired on 04/10/2024. LPA Calderon conducted an interview with staff (S1-S6). 6 out of 6 staff state that the front door was damaged by a resident wheelchair and was not a safety issue for residents. 6 out of 6 staff state that the front door was damaged for 3 weeks and repaired on 04/10/2024. LPA Calderon conducted an interview with residents (R1-R10). 9 out of 10 residents state that the front door has been damaged for 3 weeks and was not a safety issue. 9 out of 10 residents state that staff maintain the facility and the facility is not in disrepair. On 04/10/2024 LPA Calderon reviewed email from DBA Glass Land (date 03/14/2024). Emailed noted that staff was given a quote for $10,000 dollars to replace the front door. LPA Calderon reviewed quote from DBA Glass Land (date 04/10/2024) for glass replacement. LPA Calderon and A1 toured the facility. LPA Calderon noted that staff and vendor were working on the facility front door. LPA Calderon toured the facility common area, and the facility was not in disrepair. LPA Calderon inspected room 263, 292, 304,306, 315 and 316 and there were no issues with the residents’ rooms.

Allegation 2: Staff did not administer residents’ medication as prescribed.

This complaint alleged that staff did not advise resident about medications taken.

LPA Calderon conducted an interview with A1. A1 states that staff are trained to advise residents regarding the medications given. A1 states that staff must advise residents regarding medications given. LPA Calderon conducted an interview with staff (S1-S6). S3 and S5 (Med tecks) state that they always advise resident the name of the medications they are giving to the residents. S3 and S5 state that staff are given training on how to give medications to residents in care, LPA Calderon conducted an interview with residents (R1-R10). 9 out of 10 residents state that the Med-tecks always advise them of the medications they are taking. 9 out of 10 residents state that they know the name of the medications they are taking and what the pills look like prior to taking the medications. Reviewed training from Relias Company and Regal specialty pharmacy regarding medication management medication review.