Complaint Investigation Report

The investigation revealed the following:

Allegation #1 : Facility staff did not safeguard residents’ personal belongings.

On 04/12/2023 LPA Calderon interviewed R1 for complaint. R1 relays that R1 had purchased two packages and have them mailed to the facility. R1 relays that the front deck staff signed for the two packages and then lost one of R1 packages. R1 relays that the “green” mail card was signed by staff and R1 has proof. R1 does not know what happened to R1 package only that it was stolen or lost. On 04/12/2023 LPA Calderon interviewed S2 for complaint. S2 relays that S2 noted that a front desk employee had signed for the packages and R1 had shown S2 the “green” mail card with the staff signature. S2 relays that S2 asked front desk staff to follow up on the missing package, but no staff followed up and the package was lost and S2 did not follow up on the lost package. On 04/12/2023 LPA Calderon interviewed A1 for complaint. A1 relays A1 was not aware of the missing package and that the facility will replace the lost item or pay the R1 for the cost of the lost package.

Based on LPA Calderon observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegations “facility staff did not safeguard residents’ personal belongings” is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 are being cited on the attached LIC 9099D.

An exit interview was conducted and copy of the Complaint Report and Appeal Rights were provided to the Administrator Janie Acosta (A1).