Complaint Investigation Report

The investigation revealed the following:

Allegation: “Staff did not shower residents in care.” Interviews conducted with S1 to S13 revealed the following: 13 out of 13 staff denied the allegation. Interviews conducted with R1 to R14 revealed the following: 3 out of 14 residents were unable to corroborate the allegation; 11 out of 14 residents denied the allegation. Interviews conducted with W1 to W13 revealed the following: 11 out of 13 witnesses denied the allegation; 2 out of 13 witnesses agreed with the allegation. Records reviewed revealed the following: The facility has a shower schedule for the Memory Care Unit and the Assisted Living Unit. Observations revealed the following: residents in the Memory Care Unit and Assisted Living Unit appeared to be groomed on a routine basis. Unsubstantiated: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Allegation: “Staff did not wash residents’ clothing.” Interviews conducted with S1 to S13 revealed the following: 13 out of 13 staff denied the allegation. Interviews conducted with R1 to R14 revealed the following: 3 out of 14 residents were unable to corroborate the allegation; 11 out of 14 residents denied the allegation. Interviews conducted with W1 to W13 revealed the following: 13 out of 13 witnesses denied the allegation. Records reviewed revealed the following: The facility has a laundry schedule for the Memory Care Unit and the Assisted Living Unit. Observations revealed the following: laundry rooms were toured in the Memory Care Unit and Assisted Living Unit, and staff were washing clothes and taking clean clothes to residents’ units. Resident rooms were toured in the Memory Care Unit and Assisted Living Unit and residents had clean clothes available to them. Unsubstantiated: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.